Regulated by the UK Gambling Commission under licence 48924-8568-R-739069
Average withdrawal cleared in 12 minutes, with limits up to £73,000
256-bit SSL encryption and eCOGRA dispute resolution
Verified by regulators · Audited by third parties
Hadesbet Casino keeps three lines open for you
Hadesbet Casino staffs every channel around the clock, so a question never waits for office hours.
Live chat window
Live chat suits quick account questions and anything urgent. A support agent typically picks up within four minutes, day or night, and nothing is charged.
E-mail [email protected] suits documents, statements and anything you want in writing. Replies typically arrive within twenty-four hours, and you keep the thread as proof.
Hadesbet Casino keeps every complaint in writing and answers each one in turn.
Before the chase, the facts
Write to the support desk with what went wrong, when it happened and the amount involved, keeping it factual and in order. Attach any screenshots you already hold from the session.
Ask for a reference number
Ask for a reference number in your first message and note it down. Replies arrive at that address within a working day, and the number keeps the thread in one place.
A manager's second look
Reply to the final answer and request a review by a manager, explaining what you think was missed. A senior handler then re-reads the file and responds with a decision on the record.
Still unheard after the final reply
Wait for the final response from Hadesbet Casino, then raise the matter with the UK Gambling Commission as the regulator. Keep your reference numbers, since they show the dispute was worked through first.
Five departments, one right fit
Department addresses for money, documents and data
Hadesbet Casino splits its inboxes by task, so your message lands with the team that can actually close it.
Have these five items nearby and the thread stays short.
Account e-mail address and player ID
Time and date the problem began
Transaction amount and payment method used
Screenshots of any error message
Reference number of an earlier chat
Seven answers
You have written to the desk once already
Each answer below comes from the same desk that handles your account, and every entry is checked against what we tell players elsewhere.
trustDo I need to write to the desk in English?+
German, Finnish and Norwegian sit alongside English at the desk, which is useful for families and for players relocating to the United Kingdom. Write in whichever of the four you prefer and a reader of that language picks it up. Answers arrive in the same language you used.
trustWhen will chat ask me for an account code?+
Give the agent the e-mail address tied to your account and a short description of the problem; nothing else is needed to open the file. Never send a password, and nobody at the desk will request one. Two-step codes stay with you.
trustWhat happens when my documents are being checked?+
Take a photo of your identification, one page showing your address and a picture of your card, then send them through; allow up to forty-four hours for the review. Most files close inside that window. You hear from the verification team at [email protected] once the check clears.
trustDo I need a reason to ask what data you hold?+
Ask the privacy team for a copy of your data, or for its erasure, and a request is logged that day. Retention duties under gambling rules limit some deletions, and the reply explains which records stay and why. Use [email protected] for either request.
trustWhat happens if I write at three in the morning?+
Nothing stops at midnight or on a Sunday: the desk runs twenty-four hours a day, seven days a week, on GMT. A chat opened at three in the morning reaches a person in roughly four minutes, and a call is usually picked up in two. Bank holidays make no difference.
trustDo I need the licence number to open an account?+
Hadesbet Casino Ltd holds a licence from the UK Gambling Commission, number 48924-8568-R-739069, issued to Company No. 65788648 (United Kingdom). You do not need to quote either number to play or to complain. Both are listed so you can check the register yourself before you deposit.
trustWhat if the first answer does not fix my problem?+
Reply to the same thread and say plainly that the answer missed, so the message climbs to a senior agent. If that still leaves you short, raise it with the UK Gambling Commission, whose details sit on the licence register. Our complaints address is [email protected].
Proof of who you deal with
Hadesbet Casino is run by Hadesbet Casino Ltd
After reading this, you will know the company, the regulator and where to write.
Company
Legal nameHadesbet Casino Ltd
Company numberCompany No. 65788648 (United Kingdom)