The moment your first payout waits

Verified at Hadesbet Casino, paid without a pause

UK rules oblige every licensed casino to confirm who you are, and Hadesbet Casino normally closes the review within 44 hours.

Start verification

Regulated by the UK Gambling Commission under licence 48924-8568-R-739069

Six lines

Get the essentials in front of you

Useful the first time a check appears, usually just before your first payout.

Who checks

Hadesbet Casino Ltd

Licence held

UK Gambling Commission, 48924-8568-R-739069

Review time

44 hours

Compulsory by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

One clean pass

What makes a review go through?

Straight path, the same one Hadesbet Casino support walks players through every day.

The upload area

Log in and open your profile, then look for the verification area where your uploaded copies and their status sit together. Anything marked as needing a resend shows there first.

Why did the copy bounce?

Send your photo ID and a picture of the payment card you use, keeping all four edges and the name in frame. Glare from a lamp is the usual reason a copy bounces back.

When it shows your address

Your proof of address must carry your name and full address as they appear on the account, and it should be recent rather than a document you kept from years ago. A bill or a bank statement works.

What holds a review up?

Once both sets are in, the team reviews them and aims to answer within 44 hours. Keep an eye on your inbox and the verification messages, since a sightly blurred page is the only thing that stalls it.

Sent right

The folder you keep for betting

Handy when you are deciding what to photograph, before anything is uploaded.

Photo ID

ConfirmsYour name and age

Copy showsFour edges, clear face and date

Proof of address

ConfirmsWhere you live now

Copy showsName, full address, recent date

Payment card image

ConfirmsThe card in your name

Copy showsFirst six and last four digits visible

Know the timing

Sometimes at sign-up, always before withdrawal

Useful the moment a message asks you for documents and you want to know why now.

Mismatched personal details

A middle name spelled differently, or an address missing its flat number, puts your details out of line with the file you send.

Are you old enough yet?

When your date of birth reads younger than 18 on the file, we ask for photo ID before anything else moves.

Explain the larger payment

A payment far above your usual pattern, or a sudden run of them, is a risk signal, so we ask where that money came from.

Waiting at the cashier

Before the first payout leaves, the licence requires us to know who you are, so the cashier asks for photo ID and proof of address.

The source of funds check, explained

Hadesbet Casino Ltd holds a licence from the UK Gambling Commission, and licence 48924-8568-R-739069 makes this anti-money-laundering step a duty, not a choice. Treat it as routine paperwork: we are checking the money's history, not your character.

Depending on what the check shows, we may ask for one or more of these.

Recent bank statements
Payslips from your employer
Self-assessment tax return
Papers for a property sale
Evidence of an inheritance

Fix the copy and send it again

Out of date, sent back. An expired passport or driving licence fails on sight: the expiry date no longer proves who you are today. Renew it and photograph the new one Send the photo page with all corners visible

Still at the old address. A bill for an old address no longer ties you to where you live, so it comes back despite the right name. Send a bill for your current address Check the name matches your profile

Send a photo, not a grab. A screen grab loses the texture and edges a checker looks for, so it cannot be trusted as a copy. Photograph the paper itself Keep all four corners inside the frame

Faster approval

Clarity before the review starts

Our team answers the same questions every day, so here they are in plain English.

Do photos snapped on my mobile count as documents?+

Yes. Clear phone photos are fine, as long as all four corners show and no glare hides the text. Lay the document flat on a dark surface and shoot in daylight.

When will you actually ask me for my documents?+

Our licence makes the check compulsory at the latest before your first withdrawal, and it can come sooner, at sign-up or your first deposit. Earlier is normal, so have the copies ready.

Are my ID and address papers safe with you?+

It is safe. Your files travel over our 256-bit SSL connection and only the verification team opens them. Send them to [email protected] and keep the originals at home.

What do I do if one of my copies is rejected?+

Check the note we send with the rejection, then send a fresh copy that fixes it: sharper focus, all corners shown, nothing covered. Most players pass on the second try.

How long does verification usually take to clear?+

Reviews are meant to close within 44 hours of your files arriving. A weekend or a busy evening can stretch that, and an e-mail reaches you the moment the check ends.

My surname changed after signing up, what do I send?+

Send a photo ID and a proof of address that both carry the new name, and mention the old one in your message so we can link the two records. Our team then updates the file before the check continues.